General Information
Alpine Willow specializes in furniture and interior solutions, providing high-quality products and services since 2018.
Order and Payment FAQs
We accept payments through credit/debit cards, UPI, and net banking.
Yes, users can reach out to our customer support team to edit or cancel an order.
You can check your order status in the “Account” section of our app. Additionally, you will receive a tracking link via SMS once your order is shipped.
Shipping and Delivery FAQs
We deliver across all locations in India.
Shipping is free for orders above ₹500.
Delivery typically takes 2–10 business days.
Delivery delays may occur depending on your location, especially during peak holiday seasons or in tier-three cities.
Returns and Refunds FAQs
Returns are accepted if damaged or incorrect products are reported within 24 hours of delivery.
Returns can be initiated through email, phone, or our website contact form.
Refunds are processed within 4–15 days after the returned product is received.
Product FAQs
We offer a wide range of furniture, including dining sets, modular temples, and customized kitchen setups.
Not all products are customizable, but we do offer customization options for select items.
Yes, many of our products come with warranties, and some include a one-year extended warranty.
Customer Support FAQs
You can contact us via phone, email, or our website contact form.
Our customer support is available 24×7.
We typically respond within 24 hours.
Account and Security FAQs
Yes, you need to create an account to place an order.
We ensure your data is secure through SSL encryption and secure servers.
Other FAQs
Yes, we have sales and promotions every month.
Currently, we do not offer loyalty programs.
No, we do not offer installation services.
