Effective Date: 08/12/2024

Alpine Willow (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services. Please read this Privacy Policy carefully. By accessing or using our services, you agree to the terms outlined here.

1. Company Information

Legal Name: Alpine Willow
Factory Address: 54, Mubarickpur, Dist- Baghpat NCR, UP-250101
Office Address: Office No. 1, Plot No. 60, Radhey Shyam Park, Sector -5, Rajendra Nagar, Sahibabad, Ghaziabad, UP-201007
Contact Details:
Phone: 8439889938
Email: Support@alpinewillow.com

2. Personal Data Collected

We collect the following types of personal data:

  • Contact Information: Name, email, phone number, address.
  • Payment Information: Credit/debit card details, UPI.
  • Technical Information: Device details, IP address, cookies, browsing data.
  • Feedback: Reviews or other customer feedback.

Collection Methods: Data is collected during checkout, account registration, website browsing, or via ad pixels embedded in our site.

3. Purpose of Data Collection

We collect personal data for the following purposes:

  • Order Fulfillment: To process and deliver your orders.
  • Customer Support: To assist you with inquiries or issues.
  • Marketing: To send promotional content and offers.
  • Security: To prevent fraud and ensure website security.

4. Third-Party Sharing

We may share your data with:

  • Payment Gateways: For secure transaction processing.
  • Shipping Providers: For order delivery.
  • Analytics Tools: Such as Google Analytics, to analyze website traffic and usage.
  • Marketing Platforms: For promotional campaigns and email marketing.

We ensure that third parties adhere to data protection regulations and use your data only for the intended purposes.

5. User Rights

Under Indian law, you have the following rights:

  • Access: Request access to the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Marketing Opt-Out: Opt-out of receiving marketing communications.

To exercise these rights, contact us at Support@alpinewillow.com.

6. Data Retention Policy

We retain your data:

  • For as long as necessary to fulfill the purposes outlined in this policy.
  • Up to 5 years after your last interaction with our services, unless a longer retention period is required by law.

7. Cookies and Tracking

We use cookies and tracking technologies, such as analytics software and ad pixels, to:

  • Enhance user experience.
  • Track user preferences.
  • Measure the effectiveness of marketing campaigns.

You can manage cookie preferences through your browser settings.

8. Data Security

We implement robust security measures to protect your data, including:

  • Encryption: Securing sensitive data during transmission.
  • Secure Servers: Hosting data on secure platforms.
  • SSL: Our website uses SSL to ensure secure communication.

Please note that no transmission over the internet is 100% secure, and we encourage you to take precautions when sharing personal information.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from children. If we become aware that we have inadvertently collected data from a minor, we will delete it immediately. Parents or guardians can contact us for any concerns.

10. Policy Updates

This Privacy Policy is reviewed and updated annually. Significant changes will be communicated via email. The updated policy will also be available on our website.

11. Legal Compliance

We comply with Indian data protection laws, including:

  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Our practices align with these standards to ensure the confidentiality and security of your data.

12. Contact for Queries

For questions or concerns about this Privacy Policy or your data, please contact us:

Phone: 8439889938
Email: Support@alpinewillow.com