Effective Date: 18/12/2024

At Alpine Willow, we value your satisfaction and strive to provide a seamless shopping experience. Please read our cancellation, return, and refund policies carefully before making a purchase.

1. Cancellation Policy

  • Timeframe for Cancellation: Orders can be canceled within 10 days of delivery.
  • How to Cancel: To cancel an order, customers can contact us via:
  • Exclusions: The following items are not eligible for cancellation:
    • Custom-made furniture.
    • Items purchased during sales or clearance events.

2. Return Policy

  • Eligibility for Returns: Returns are accepted under the following conditions:
    • Damaged items delivered (must be reported within 24 hours of delivery).
    • Incorrect products received.
  • Timeframe for Returns: Customers can request a return within 10 days of delivery.
  • How to Initiate a Return: To request a return, please contact us via:
  • Return Shipping Costs: Alpine Willow will arrange for the pickup of return items at no additional cost to the customer.

3. Refund Policy

  • Eligibility for Refunds: Refunds will be issued for:
    • Canceled orders.
    • Returned products in good condition.
  • Refund Method: Refunds will be credited to the original payment method used during purchase.
  • Timeframe for Refunds: Once the refund is approved, your amount will be credited to the original payment method in 10 days.
  • Deductions: No restocking fees or additional deductions will apply.

4. Exceptions

The following items are not eligible for returns, cancellations, or refunds:

  • Custom furniture orders.
  • Items purchased during clearance or sales events.

5. Contact Information

For cancellations, returns, or refunds, please reach out to us:

We reserve the right to modify this policy at any time. Any changes will be communicated through our website and will apply only to future transactions.