Effective Date: 18/12/2024

Welcome to Alpine Willow (“we,” “our,” or “us”). By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. General Information

Legal Name: Alpine Willow
Website Scope: This website is intended for browsing and purchasing furniture.
Account Registration: Users are required to create an account to make purchases. By registering, you agree to provide accurate and complete information.

2. Products and Services

Product Range: We offer home furniture and customized kitchen setups.
Availability: All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.
Disclaimer: While we strive for accuracy, product descriptions, images, and specifications may vary slightly from the actual product. Colors may appear different due to monitor settings or lighting conditions.

3. Pricing and Payments

Pricing Policy:

  • All prices are inclusive of taxes.
  • Prices may vary during promotions or offers.

Accepted Payment Methods:

  • Credit/debit cards
  • UPI
  • Net banking

Currency: All prices are displayed in Indian Rupees (INR).

4. Shipping and Delivery

Shipping Policy: We currently offer domestic shipping within India only.
Delivery Timelines: Orders are typically delivered within 2-10 business days, depending on your location.
Shipping Charges: Free shipping is available on orders above INR 500. Orders below this amount may incur additional charges.

5. Returns, Refunds, and Cancellations

Cancellations: Orders can be canceled within 24 hours of placement by contacting our support team.
Returns: Returns are accepted only for damaged or incorrectly delivered products.
Refunds: Refunds will be processed within 30 business days after the returned product is delivered back to us.

To initiate a return, please contact us at Support@alpinewillow.com.

6. User Conduct

By using this website, you agree to:

  • Avoid any misuse of the website or its services.
  • Provide accurate and truthful information.

We reserve the right to suspend accounts found in violation of these rules.

7. Intellectual Property

All content on this website, including text, images, and logos, is the exclusive property of Alpine Willow. Users are prohibited from copying, reproducing, or distributing any content without prior written permission.

8. Liability Disclaimer

We are not liable for any damages arising from:

  • Temporary unavailability of the website.
  • Errors or omissions in product descriptions.
  • Third-party links or services accessible via our website.

9. Governing Law and Disputes

These terms are governed by Indian law. Any disputes arising from the use of our website or services will be resolved through arbitration or the courts of Ghaziabad, UP.

10. Updates to Terms and Conditions

These Terms and Conditions are reviewed and updated every 12 months. Changes will be communicated via email or a notification on our website.

11. Contact Information

For queries regarding these Terms and Conditions, please contact us:

Phone: 8439889938
Email: Support@alpinewillow.com